CONTACT US
Contact Forms
Feel free to contact us via email. We welcome any comments, questions, or suggestions you may have that will allow us to serve you better. In order to direct your request or comment to the appropriate area, please pick a topic from the list below. You will receive a response from one of our friendly associates.
ABOUT MY TRAVEL PACKAGE
Please tell us about your experience at our hotel. We welcome any comments, questions, or suggestions you may have.
HELP WITH OUR WEBSITE
Trouble making a reservation or experiencing technical difficulties? Please use this form to let us know.
WYNDHAM REWARDS
Visit our Wyndham Rewards website for questions about enrollment or your account in general.
CONTACT US
Please use the following phone number to contact a Travel Package Representative.
+1 (800) 208-2625
Frequently Asked Questions
See below for answers to some of our most common questions.
Booking Online
Do I need to give my credit card to make an online reservation? Is it secure?
Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.
How do I view or cancel a reservation that I reserved online?
Go to Retrieve a Reservation to view or cancel your reservation.
What is the cancellation policy?
Reservations must be canceled in accordance with the cancellation policy outlined during the booking process and in the Terms & Conditions.
Hotel
I have a question regarding my hotel booking.
Please click here for futher information on your hotel reservation.
How can I find more information about hotel booking?
Please click here for futher information on your hotel reservation.
Rental Cars
How do I cancel or modify my car rental?
Call our travel team or Clique aqui to submit your request and we will get this taken care of right away. Because you completed your booking through our website, we will need to adjust the reservation rather than the rental car company. Cancellation policies vary by rental company - policies are shown during the booking process and included in your confirmation email.
Which fees are included in this price?
There are no hidden rental car fees. Our rate represents the total price for your booking. You can also add in optional extras offered by the rental agency at the time of pick up of the car.
Can I still earn points from my rental car loyalty program when I book through you?
You can still earn loyalty points with most rental car companies. However, you'll need to check with your specific rental company to make sure, since some agencies do not allow third-party booking to earn points. It never hurts to present your rewards number when you pick up your car!
Can I put an additional driver on the rental car?
Any additional drivers must appear at the rental company counter and meet the rental requirements like age and having a valid driver's license. Some car rental companies may charge an additional fee for any additional drivers. State law in California, Illinois, Missouri, Nevada, Oregon, and Wisconsin allow spouses to be additional drivers as long as they meet the age and license requirements.
Can I get a partial refund if I return the rental car early?
You will not get a refund for returning the car early. After a grace period, you may be charged for additional hours or an additional day depending upon how late your return is. Please check your rental agreement and discuss with the rental car company when you pick up your vehical.
Which credit card and driver’s license do I use when I pick up the car?
You must use a credit card and valid driver's license with the same name as the name used for the reservation. If you are renting a car in another country, you may need to provide an International Driving Permit.
Voos
How do I cancel or modify my flight?
Call our travel team or Clique aqui to submit your request and we will get this taken care of right away. Because you completed your booking through our website, we will need to adjust the reservation rather than the airline. Cancellation policies vary by airline - policies are shown during the booking process and included in your confirmation email.
My name is wrong on my flight - can I change it?
Name corrections are allowed at the discretion of the airline - contact our travel team with a copy of your government-issued ID and we will complete the correction. There may be fees associated with the amendment due to airline policies.
I received a notification about a schedule change on my flight - what do I do now?
Depending on the severity of the change, our travel team will be able to walk you through your options. Unfortunately these schedule changes can come at any time and are determined by the airline you are flying with but we will keep you informed every step of the way!
Which fees are included in this price?
There are no hidden airfare fees. Our rate represents the total price for your booking.
Can I select my seat when I book my flight?
Yes! You can chose your seating class during booking, and your specific seat after the ticket purchase goes through, so long as the airfare type you've selected includes pre-reserved seats.
Can I still earn points from my frequent flyer program when I book through you?
Yes you can! When entering your Passenger Information, click the Frequent Flyer Member? option and enter your Frequent Flyer Number.
Is the confirmation number in your system the same as the one used by the airline?
Your Record Locator, Reservation Code, or Booking Code is always a six-digit alphanumeric code. It is listed in your confirmation email.
Transferências
How do I cancel my airport transfer?
Call our travel team or Clique aqui to submit your request and we will get this taken care of right away. Because you completed your booking through our website, we will need to adjust the reservation rather than the transfer company directly. Cancellation policies vary - policies are shown during the booking process and included in your confirmation email.
Which fees are included in this price?
There are no hidden reservation fees. Our rate represents the total price for your booking.
Passeios e atividades
How do I cancel or modify my activity?
Call our travel team or Clique aqui to submit your request and we will get this taken care of right away. Because you completed your booking through our website, we will need to adjust the reservation rather than the activity supplier. Cancellation policies vary by supplier - policies are shown during the booking process and included in your confirmation email.
Wyndham Rewards
How do I enroll in Wyndham Rewards?
There are three ways to join: 1. Just Clique aqui or visit wyndhamrewards.com/join. 2. Ask the Front Desk Staff to enroll when during check-in. 3. Call 1-866-WYN-RWDS (1-866-996-7937).
How do I learn more about Wyndham Rewards?
To learn more, visit wyndhamrewards.com or call 1-866-WYN-RWDS (1-866-996-7937).
What happens when I forgot to sign into my Wyndham Rewards number?
If you forgot to sign into your Wyndham Rewards account when making your reservation, contact our travel team (Clique aqui) with your booking details and member number so it can be added to your reservation before you travel.
I have already travelled but never received my Wyndham Rewards points - what do I do?
Please call 1-866-WYN-RWDS (1-866-996-7937) with your travel documents handy so your trip can be verified and any missing points can be restored.
