Frequently Asked Questions

See below for answers to some of our most common questions.

 

Booking Online

How do I book a room online at Wyndham Hotels & Resorts?

To book your stay online, search for your destination, dates, and number of rooms and guests right from this site or by visiting wyndhamrewards.com. Once you find a hotel you’d like to book, choose your room type and rate before completing your reservation.

 

Can I use a third-party website to book a room at Wyndham Hotels & Resorts?

Yes, you can use a third-party website to book a room; however, you will miss out on the benefits of booking direct, like getting our lowest price at thousands of hotels worldwide, easily managing your reservation online, and enjoying member perks like earning points toward free nights.

 

Is there a minimum age to book a room online?

The minimum age to book a room varies by hotel. Please contact the hotel directly for details on their specific policy.

 

Do I need to give my credit card to make an online reservation? Is it secure?

Yes, a credit card is required for all reservations made online. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.

 

Will my credit card be charged at the time of booking?

Depending on the rate selected, your credit card may or may not be charged at the time of booking. If you choose a flexible rate, your card will not be charged and you will pay for your stay at check-in or checkout. If you choose a non-cancelable rate, like “Pay Now & Save,” or book at a time when the hotel has their policy set to "pre-paid" as noted in the "Cancellation & Rate Details" on the booking page, your card will be charged immediately. For more information, please make sure to read the “Additional Rate Details” when selecting your room and rate as well as the "Cancellation & Rate Details" before completing your reservation.

 

Can I pay for my hotel stay with cash?

The ability to pay for your stay with cash varies by hotel. Please contact the hotel directly for details.

 

Can I book a stay online for a future date and then pay upon arrival at the hotel?

Yes, depending on the rate you select, you can book a stay for a future date and pay upon arrival at the hotel. However, you will still need to provide a credit card for all reservations made online.

 

Will my credit card be charged if I don't cancel and don't show up?

Yes, reservations are automatically guaranteed to your credit card. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

 

 

How do I view, modify, or cancel a Wyndham Hotels & Resorts reservation that I booked online?

Go to “Find Reservation” to view or cancel your reservation. If you’re a Wyndham Rewards member, you can sign in to your account on wyndhamrewards.com and view “My Reservations” under the My Account page.

 

 

What is the hotel’s cancellation policy?

Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.

 

 

I am traveling with a child. Will this affect my reservations?

If you are traveling with a child, this may affect your accommodations. When making a reservation, please indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the "Special Requests" section during the booking process. If you have any concerns, please contact the hotel directly.

 

 

Can I make a reservation for a long-term stay?

Yes, subject to availability, you can make a reservation for a long-term stay at our hotels. Length-of-stay policies vary by hotel and may include a maximum number of nights. To find a hotel with accommodations tailored to long-term stays, you can refine your search results by amenities such as “Full Kitchen” and “On-Site Guest Laundry.” Please contact the hotel directly with any questions.

 

 

Can I make a special request for a specific floor or view when I book online?

Yes, you can put in a request for a specific floor or view by entering your ask into the “Special Requests” section of the booking form. However, all special requests are based upon availability and not guaranteed. Additionally, some special requests may require an additional fee.

 

 

What if I want to reserve a group of rooms?

If you need more than two rooms, you can make multiple reservations. However, for bookings requiring ten or more rooms, it would be best to fill out our Travel Form and inquire about available group discounts.

 

 

Can I book a hotel reservation for someone else?

Yes, you can book a hotel reservation for someone else; however, the hotel will need to update the reservation upon check-in with the actual guests’ names and information.

 

 

 

How long will it take for my hotel deposit to be refunded?

It can take up to 30 days for your deposit to be refunded and reflected on your account depending on bank processing timelines.

 

 

 

Hotel Specific Information

What are the check-in and checkout times for Wyndham Hotels & Resorts?

Check-in and checkout times vary by hotel. Please view the check-in and checkout times on the hotel’s website or contact the hotel directly for details.

 

 

Is there a minimum stay requirement when booking a room?

Minimum stay requirements vary by hotel, rate, and dates selected. Please contact the hotel directly if you have any questions.

 

 

Is parking available at the hotel? If so, is there an additional cost?

Parking varies by hotel and may require an additional fee. Please refer to the hotel’s website for parking information or contact the hotel directly for details.

 

 

Can I check in to the hotel late if I’m arriving after the check-in time?

Yes, you can check in to the hotel after the designated check-in time. All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the "Special Requests" section of the booking form. If your late arrival is for the next day, please contact the hotel directly.

 

 

Can I check in to the hotel early if I’m arriving before the check-in time?

Early check-in is based upon availability. Please contact the hotel directly for details.

 

 

Will the hotel hold my luggage/bags if I arrive before check-in or need them stored after checkout?

Holding luggage before check-in or after checkout varies by hotel. Please contact the hotel directly for details.

 

 

Do I need to check out of the hotel?

Yes, you must visit the front desk to check out of the hotel and receive your final folio. If the hotel offers express or mobile checkout, you can complete checkout that way.

 

 

Can I check out early if I need to leave before my stay is complete?

Yes, you can check out early if you need to leave before your stay is complete; however, you may be charged for the nights you originally booked as cancellation policies vary by hotel. Please contact the hotel directly for more information.

 

 

Is smoking allowed at the hotel?

Smoking policies vary by hotel. For hotels that allow smoking, it is only permitted in designated areas and/or smoking rooms. Please refer to the hotel’s website for smoking information or contact the hotel directly for details.

 

 

Does the hotel accept pets?

Many of our locations accept pets. Please refer to the hotel details page for the desired hotel's pet policy. If no specific information is listed, please contact the hotel directly. Additionally, you can search for Wyndham Hotels & Resorts locations that accept pets by selecting the “Pet-Friendly” amenity from our Locations page.

 

 

How do I find out what accessible amenities a hotel offers?

To find out what accessible amenities a hotel offers, please see the "Accessible Amenities" list on the hotel’s website or contact the hotel directly for more information.

 

 

 

Wyndham Rewards

What is Wyndham Rewards and how does it work?

Wyndham Rewards is the world’s most generous hotel rewards program that gives you more options to travel and get rewarded the way you want. Earn points on qualifying stays and for things like booking activities, and redeem them for free nights, online shopping, and more. Join for free or visit our How It Works page to learn more.

 

 

What are the benefits of being a Wyndham Rewards member?

Wyndham Rewards members enjoy exclusive savings and earning points on qualifying stays, which can be used for free and discounted nights, gift cards, and more. Plus, the more nights members stay, the closer they’ll be to unlocking new member levels and perks, like early check-in, late checkout, and suite upgrades. For more information on member levels and perks, see our Member Levels page.

 

 

How do I enroll in Wyndham Rewards?

There are three ways:

• Online by clicking here or visiting wyndhamrewards.com/join
• In person at the front desk during your stay
• Over the phone by calling 866-WYN-RWDS (866-996-7937)

 

 

How do I earn Wyndham Rewards points when booking a stay online?

To earn Wyndham Rewards points on qualifying stays, make sure you enter your Wyndham Rewards member number on the booking page during checkout. Or, sign in to your account on WyndhamRewards.com and book your stay directly from there.

 

 

Do Wyndham Rewards points expire?

Yes, Wyndham Rewards points typically expire four (4) years after they are earned, and in some cases, they can be forfeited earlier. One cause of early forfeiture is account inactivity, i.e., the failure to earn, redeem or transfer points, for 18 consecutive months. For more information on the expiration and early forfeiture of Wyndham Rewards points, please visit www.wyndhamrewards.com/terms.

 

 

How can I sign up for promotional emails from Wyndham Rewards?

To receive promotional emails from Wyndham Rewards, please join the program and set up your online account if you haven’t already. Then, go to “My Profile” and under “Preferences,” select the box to receive emails.

 

 

How do I learn more about Wyndham Rewards or contact Member Services?

 

To learn more, visit wyndhamrewards.com or call 866-WYN-RWDS (866-996-7937). You can also visit the Wyndham Rewards Help site for additional assistance.

 

 

Other

How can I share my experience about a stay at Wyndham Hotels & Resorts?

If you would like to share feedback from your stay, please fill out our “About My Stay” form or call  800-407-9832 to speak to a member of our Customer Care team.

 

 

I am interested in opening a franchise. How can I find information?

To find out more information about our dynamic organization and becoming a franchisee, please visit our Development website.

 

 

Where can I find employment opportunities within your company?

Most of our hotels are independently owned and operated. Please inquire about positions within individual hotels by contacting the property directly. If you are seeking employment in our corporate offices, feel free to visit the Career section of our site.